You can shop with us in confidence because, for all products, we will replace or refund an item provided it is returned to us complete, unused and in its original packaging within the 7 days Approval Guarantee period.

Before arranging your return, please refer to the Approval Guarantee checklist:

• If you receive incomplete items, or if a package arrives damaged, please email us before arranging the return as we may be able to replace the packs.
• Items must be returned within the 7 days approval period
• Please ensure the product is unused, complete and safely wrapped in its original packaging. 
• Stick the returns address label over the original label
• Please enclose a returns note with the product stating the reason for return
• Please note, Items that are not adequately packaged and labelled will not be accepted.